Customers are fickle. It only takes one bad experience to alienate loyalty. Your customers want consistent, accurate information and don't want to waste time waiting for it. Conversely, your customer doesn't want to feel like they have simply been channeled through an automated call process; it's impersonal and frustrating.

Your customer's problems are unique — they want to be heard. ProtoCall's agent-assisted voice solution empowers agents to handle each customer with personalized care, assisted by the accuracy of automation.

Providing cost-efficient service is a balancing act for stakeholders. While a purely automated system guarantees efficient accuracy, companies often lose money - and customers - from unnecessary escalations. ProtoCall offers a balance of the best personalized service with accurate automation.

ProtoCall enables your agent to monitor and guide each customer through his own unique experience, filling in the gaps and responding to the needs of each individual caller.

On-going training is expensive, time-consuming and frustrating when agent turnover is high. One minor product or service change can mean millions of dollars when hundreds of agents have to be pulled off the phones to participate in an update.

Keep your intellectual property in-house. Streamline the change process with ProtoCall and shave thousands of training dollars off your budget. It's as simple as recording and implementing minor updates or changes and then notifying agents via mass communication.

It makes good business sense to have agents capitalize cross-sell and up-sell opportunities at certain points during the call. More often than not, agents aren't consistent in offering these add-ons or simply don't follow best practices. In turn, your conversion rate, and average order size, is not as high as it could be.

ProtoCall ensures nearly 100 percent accuracy in sales attempts through the call flow process and reporting solutions. Moreover, by basing the process on the approach of your most successful agents, the best practices are in place at every opportunity. In a recent implementation, agents using KomBea ProtoCall delivered an incremental $2 million in up-sell revenue over agents not using ProtoCall.

In the past, call monitoring and evaluation was the best "shot in the dark" approach to knowing if agents were adhering to compliance standards. Regulations are strict and it doesn’t pay to gamble with compliance issues.

Because ProtoCall’s voice blending solution allows companies to record the most up-to-date and accurate disclosures and take them live instantly, you’ll know each call is compliant. Even better, because our system tracks precisely what each caller hears, you’ll no longer have to monitor calls to ensure accurate delivery.

While a live agent provides the most advanced degree of personalized service, call times in this environment are also sporadic and variable, which means your costs are too.

Because ProtoCall keeps your agents on track with pre-recorded responses, the call is both personalized and time-sensitive. On average, cutting 30 seconds off a 10-minute call in a 500-seat center means savings of up to $2 million a year!

Companies spend billions of dollars each year recruiting, onboarding and training quality call-agents. Attrition rates are high—as much as 50 percent. Over time, stress builds and agents just burn out.

ProtoCall significantly mitigates turnover impact by keeping your intellectual property in place. Additionally, it reduces your agents’ stress level by reducing repetition, call escalation and rigorous training processes. Best of all, call agents—both new and seasoned—are equipped with a vast library of information to best answer every customer’s concern accurately and efficiently.

Products, processes and information are ever-evolving. In traditional call centers, even a minor change may take hundreds of man hours to implement. Accuracy varies and habits are hard to break. How do you train hundreds of agents, simultaneously and accurately, to change what they’re saying?

With our ProtoCall solution, once a new best practice is identified, it can be immediately deployed across every ProtoCall agent. Just change the call flow and it is instantly and accurately deployed on every call by every agent.