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Why Choose KomBea

Dramatically improving the performance of live agents


Call center experts understand the benefits of providing customers with both automated systems and live agents. Automated systems can provide a level of accuracy, security, and efficiency not possible with live agents, yet still don't fulfill many other customer-service needs. Live agents are often the better choice, though their imperfections introduce inaccuracy, security risks, and inefficiency. After all, that's what it means to be human.

KomBea bridges this gap! Our agent-assisted automation technology enables live agents to communicate with computer-like accuracy, security, and efficiency thereby enabling call centers to achieve the qualitative benefits of human intelligence with the quantitative returns of automation. By blending human intelligence with automation, KomBea drives improvement in key areas of call-center performance.


Download our free white paper:
"Call Centers: The Deep and Still Largely Untapped Vein of Operational Profits"

SecureCall

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Agents and customers securely exchanging sensitive information.
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ExactCall

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All agents giving the same information — the right information — on every call.
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ReCall

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Call recording and screen capture — simple and inexpensive.
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ProtoCall

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All the features of ExactCall, SecureCall, and ReCall — plus much more.

ProtoCall enables you to measure, drive and maintain Continuous Improvement on your call processes, whether these be in productivity, quality, or elsewhere.
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