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Process Perfection Process Perfection

Why Process Perfection? All businesses want to improve, whether that is lowering cost ...

Process Perfection | September 6
KomBea’s SecureCall Stops Significant Credit Card Fraud at its Source KomBea’s SecureCall Stops Significant Credit Card Fraud at its Source

For Immediate Release – Stop Credit Card Fraud KomBea SecureCall greatly reduce ...

KomBea’s SecureCall Stops Significant Credit Card Fraud at its Source | August 28
4 Reasons Why Summarization Improves the Customer Experience 4 Reasons Why Summarization Improves the Customer Experience

Why Summarization? As any strong call center agent knows, there are many things that ...

4 Reasons Why Summarization Improves the Customer Experience | June 22
New KomBea Website Design & Structure New KomBea Website Design & Structure

Welcome to the new KomBea Website. We have restructured our online experience to b ...

New KomBea Website Design & Structure | June 21
Business Process Outsourcing Growth Trends – 2019 BPO Business Process Outsourcing Growth Trends – 2019 BPO

How will developments in the outsourcing market, impact this year’s growth? BP ...

Business Process Outsourcing Growth Trends - 2019 BPO | June 20
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New KomBea Website Design & Structure

Welcome to the new KomBea Website. We have restructured our online experience to be mobile friendly and divided the content into four major categories based on your needs; Services – For companies needing all in one contact center solutions including staff, technology, telephony and software. Software – For companies that need custom software for process […]

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Business Process Outsourcing Growth Trends – 2019 BPO

How will developments in the outsourcing market, impact this year’s growth? BPO Growth Trends Is Business Process Outsourcing on the rise, or on its way out? The new data coming in on the predicted future of BPO shows massive growth. With the understanding of the internet’s impact on global business, early adopters capitalized on new […]

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3 Ways to Make Contact Center Disclosures More Fun

Contact Center Disclosures The dreaded disclosure information… you hate hearing it, your agents hate reciting it, and, honestly, your customers are not remembering it. It’s a challenge to make this pesky, yet crucial information interesting and engaging to your customers, but, at the end of the day, they have to hear it regardless. In some […]

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Getting Contact Center Disclosures Right the First Time

100% Correct Disclosures You know the old phrase, “Close only counts in horseshoes and hand grenades”? Well, you should also take that to heart when it comes to the customer experience. Close is not good enough in a contact center—your agents should seek to get it right the first time, every time they talk to […]

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Finding the Balance Between Human and Automated Delivery

Automated Delivery & Contact Centers In early 2016, The Economist predicted the death of call centers. They predicted that this death, unsurprisingly, would come from the hands of rising technology. The author explains that, soon, call center workers will not be needed to perform repetitive tasks over the phone, as technology will handle those seemingly […]

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The Impact of Automation on Agent Training and Retention

Automation and Agent Training With the massive influx of Contact Center technologies taking place, it’s easy for leadership to turn their attention towards implementing tools, plugins, and software that entirely alters the customer experience. These automation tools are inherently valuable and can save your organization, your team, and your customers time and money. However, the […]

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Healthcare Compliance: Risk and Reward

Healthcare Compliance and Security When it comes to dealing with your customers’ sensitive health or personal information, we cannot overstate the importance of compliance and security. If you are responsible for your patients’ medical and healthcare information, the responsibility to protect this data rests on your shoulders.   The Impact on Your Customers The Washington […]

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Protecting Consumer Data in the Healthcare and Insurance Industries

Consumer Data Loss = Financial Loss When consumers make payments to or share personal data with their healthcare or insurance providers over the phone, contact centers face an increased risk of fraud and data breaches. According to InstaMed, the average cost to a healthcare or insurance company for a data breach involving credit card data, […]

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Customer Service in the Utilities Space: Opportunities for Growth and Improvement

Effective Communications and the Utilities Space As Contact Center professionals in the utilities industry, your job is straightforward: provide high quality and effective communications with your customers regarding billing, outages, and their other needs.   Greentech Media recently reported that, in 2016, the average utility customer spent about eight minutes annually interacting with their utility […]

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Making Online Payments Shouldn’t be Risky

Why Protect Online Payments Why is it so important to protect your customers’ personal information while shopping online? The answer is simple—a stolen card can result in significant time and inconvenience for customers who have to remove fraudulent charges and potentially clean up their credit report or deal with credit delays.   The Many Threats […]

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