Author Archives: Archive Author
- Empowering Your Customer and the Impact on Customer Loyalty
- KomBea’s SecureCall Stops Significant Credit Card Fraud at its Source
- Here’s How to Ensure Your Contact Center is PCI Compliant
- Educating Customers and the Impact on Loyalty
- 9 Call Handling Best Practices for Travel Call Centers
- 4 Reasons Why Summarization Improves the Customer Experience
- 3 Ways to Make Contact Center Disclosures More Fun
- Getting Contact Center Disclosures Right the First Time
- Finding the Balance Between Human and Automated Delivery
- The Impact of Automation on Agent Training and Retention
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