KomBea Corporation

Your Challenge: Call center managers aspire to have all their agents follow the designed process and key best practices so that customers consistently get the best possible experience and the centers get the best possible results. However, if a center has 500 agents, it probably has more than 500 ways in which a given call type is handled. Clearly, this is less than ideal. When one agent is consistently handling a given call type in three minutes and another consistently takes six minutes, we know we have an opportunity to reduce variation.

Our Solution: With KomBea ProtoCall the agents follow the defined process, playing the correct messages at the right time, and in the right way - every time. Customers get a more consistent, top-notch experience, even when they call in to a brand new agent.


Overview Poor Regulatory Compliance Inconsistent Experience for Customers Agent Attrition Sub-optimal Cross Selling Efforts Rapid, Accurate Cross-Center Process Changes Need Affordable Call Recording	Your Challenge: Call center managers aspire to have all their agents follow the designed process and key best practices so that customers consistently get the best possible experience and the centers get the best possible results. However, if a center has 500 agents, it probably has more than 500 ways in which a given call type is handled. Clearly, this is less than ideal. When one agent is consistently handling a given call type in three minutes and another consistently takes six minutes, we know we have an opportunity to reduce variation. Our Solution: With KomBea ProtoCall the agents follow the defined process, playing the correct messages at the right time, and in the right way - every time. Customers get a more consistent, top-notch experience, even when they call in to a brand new agent.
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