Your Challenge: In many call centers, companies want the agents
to cross-sell/up-sell customers at certain points in the call. Yet more often
than not, the agents don’t try to cross-sell/up-sell the customer or do it only half-heartedly.
Moreover, agents don’t follow best practices and hence the conversion
rate and average order size is not as high as it could be. Hundreds
of millions of dollars are left on the table in call centers around
the world every day.
Our Solution: KomBea ProtoCall
ensures nearly 100% sales attempts through our call flow process and reporting solutions. Moreover, by basing the process on the approach of the most successful agents, we ensure that all the agents are following the best practices on every call. In a recent implementation, agents using KomBea ProtoCall delivered an incremental $2MM in up sell revenue over agents not using ProtoCall.