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Overview
Poor Regulatory Compliance
Inconsistent Experience for Customers
Agent Attrition
Sub-optimal Cross Selling Efforts
Rapid, Accurate Cross-Center Process Changes
Need Affordable Call Recording
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Your Challenge: Leading call-recording products require network and PBX integration involving heavy professional services. They use proprietary file formats that make it difficult, if not impossible, to share recordings with people not licensed and trained on the system. They are also very expensive to implement and maintain. These challenges make call recording unfeasible for many call centers—especially for those with fewer than 100 seats.
Our Solution: KomBea ReCall offers an easy, open, and low-cost solution for call centers of all sizes, providing 100% call recording with full screen capture.
- EASY
- No PBX integration or network upgrades
- 100% call recording with full screen capture
- Indexing, retrieval, and view
- Minimal IT administration
- OPEN
- Analog, Digital and VoIP compatible
- Traditional phone or PC-based phone with USB headset
- Standard WMV format with optional encryption
- LOW COST
- $279 per seat TOTAL COST
- No added costs for servers, ports, integration, add-on features, etc.
- No minimum seat requirements
You set the quality based on your requirements and storage capacity - see for yourself!
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