Your Challenge: Call center jobs are among the most stressful white collar jobs. Customers are often impatient or upset and call center jobs are highly repetitive. In many cases the agents are not adequately trained to handle the types of calls they are receiving, which adds to their stress level. Finally, agents have trouble improving because they get feedback based on only a few monitored calls each month. As a result, agents/associates want to get jobs off the phone or leave for other professions.

Our Solution: We define the process for the agents. The agents can relax because they are following a process the company built for them. Experienced agents wish they had it when they started and new agents report being so relaxed. Moreover, all agents say they are less tired and stressed at the end of the day and want to keep and expand the use of ProtoCall.

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