Despite efforts to secure the call center, there are employees who willfully steal or unwittingly mishandle sensitive customer information. As long as agents (and those observing recordings) can see or hear this information, your organization is vulnerable to breaches. SecureCall enables your agents and customers to establish a trusted exchange of sensitive information over the phone — virtually eliminating the possibility of fraud.

Using your existing software and phone system, SecureCall enables a customer to give an agent sensitive information using their phone keypad. The agent remains on the call, but only hears masked tones and sees asterisk appear on the screen. This enables your organization to collect credit card numbers, ID numbers, and other information without agents (or those observing recordings) to ever see, hear, or access sensitive customer data.

In addition to combating agent fraud, SecureCall is reducing fraudulent charge backs. As part of each credit-card transaction, SecureCall can capture a "verbal signature," send it to the customer, and make it available to your internal organization. As a result, fewer customers falsely claim they didn't authorize a charge and your organization is armed with proof of authorization.

View a SecureCall Demo and read about how The Sound of Trust © will enable your organization to establish a trusted exchange of information over the phone, redefining what it means to have a secure call center. Contact us today to find out just how easy it is to add SecureCall to your phone transactions.