This is the desktop interface the agents use. Your agents gain process control—getting an easy-to-use, unified-desktop tool that lets them say the right thing, at the right time, in the right way—with every call. It has many unique features:

• It takes up very little screen real estate.
• It can stand separate from the CRM for fast implementations or be integrated with the CRM to achieve effective desktop integration.
• It is easy to learn and use.
• It is readily adopted by the agents because they benefit from using it.

As the customer / agent makes choices during the call, available options are eliminated to reduce errors... the agent has complete control and can override or interject at anytime.

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