Call centers expend significant time and money getting agents to deliver required information consistently and accurately, whether it involves reading legal disclosures or summarizing order/reservation details. Compliance is covered in agent training, then reinforced through call monitoring, reminders hung on cube walls, and within scripting tools. These efforts inform agents as to what is required, but do little to measure or enforce compliance.

When agents deliver the required information, it often includes personalization, errors or omissions. Legal disclosures are often difficult for off-shore agents to deliver in a way that customers understand. More seasoned agents rely on memorization and overlook changes and deliver outdated information.

ExactCall lets your agents deliver required information using pre-recorded audio files. Using your existing software and phone systems, agents must deliver required information before their CRM or Order System will complete the given task (save a case, submit an order, update a record, etc). And since the information is centrally recorded and controlled, agents are always giving the correct information.

Here are a few real-world opportunities to use ExactCall: