Why SoftCall for Call Center Telephony?
SoftCall is a cutting-edge Softphone that includes the normal functions of call center and office phones, such as hold and transfer and also has built-in and expandable capabilities that can enable SecureCall, ExactCall, ProtoCall Lite and ProtoCall features with SoftCall.
Also, SoftCall users have control over audio streams. Supervisors have real-time capability to see the calls that are being handled and can manage them independently or in conjunction with the agent. Call tagging can categorize calls for a multitude of departments, including support, sales and accounting. KomBea SoftCall is the only solution offering total control of the call itself.
SoftCall also provides these benefits
- General office phone functions, such as hold/resume, blind and consultative transfer, etc.
- Also includes call center specific enhancements, such as Warm Transfer and Multi-Party Conferencing.
- These enhanced features enable call center supervisors with monitoring modes.
- Allows for calls to be transitioned from agents to verifiers/closers without placing customer calls on hold.
- Dramatically reducing lost calls and increasing conversion rates.
SoftCall Features
Customer Quotes
How can we help?
Let us learn about your company. We can identify where our services and software solutions may simplify the challenges your contact center faces.
3400 N Ashton Blvd. Suite 470
(801) 610-5800
sales@kombea.com
