ProtoCall Lite

Why ProtoCall Lite for Script Adherence?

ProtoCall Lite^TM is ideal for blended communication or “guided calls” where a defined or prescribed process is driving the agent’s conversation and talking points. It’s simple and very efficient. ProtoCall Lite allows the agent to follow company approved procedures, and processes while maintaining script adherence by allowing agents to proceed to the next steps of a process, only after completing the preceding step. A good example would be collecting a customer’s address including zip code before completing an order that will require delivery. There are many business environments where ProtoCall Lite is ideal; examples include highly complex or regulated sales calls where specific information must be delivered or collected, but a high touch from the agent is still required.