Quality & Compliance Solutions

KomBea software solutions enable contact centers to achieve 100% compliance while increasing agent productivity and improving the customer experience.

SoftCall The most advanced softphone ever:
Call Forwarding
-.
Voicemail Indicator
-.
Custom Hold Music
-.
Intelligent Conference Calling
-.
Enhanced Call Center Conferencing | Managed Warm Transfer
-.
Call Queue Display or LCD Replicator
-.
OnDemand Call Recording(s)
-.
Audio Clip Recording
-.
Speech to Text Transcription
-.
Enhanced Caller ID/Spam Detection
Nunc nulla. -.
Click to Call
-.
Call Tagging
-.
Voicemail to Text Pane (Display)
-.
Keyword Spotting/Call Tagging ASR
-.
Customized Buttons (per process/user/organization)
-.
Call scripting (In App)
-.
ExactCall Includes all SoftCall features plus:
Pre-Recorded Audio for Disclosures
-.
Disclosure Delivery via Email
-.
Disclosure Delivery via SMS
Disclosure Delivery (TTS)
-.
Pre-Recorded Audio Using Agents Own Voice
-.
SMS Messaging
-.
Email Messaging
-.
SecureCall Includes all SoftCall and ExactCall features plus:
Credit Card Collection (PCI Scope Elimination) via DTMF, SMS, Email
-.
Secure Data Collection (SSN, SoFi, Accoutn #, Etc.)
-.
Reports/Compelling Evidence
-.
Secure Data Delivery
-.
API Access
-.
ProtoCall Lite Includes all SoftCall, ExactCall and SecureCall features plus:
Pre-Recorded Audio using Agents Own Voice
-.
Preview Dialer Functionality
-.
ProtoCall Includes all SoftCall, ExactCall, SecureCall and ProtoCall Lite features plus:
Call Scripting (In App)
-.
End to End Call Scripting and Automation (Full Soundboard Suite)
-.
KeyBoard Hotkeys
-.
Full Soundboard Administration Suite
-.

 

Download A Solution Comparison Table PDF

Solution Comparison Table Download PDF

How can we help you?

Let us learn about your company. We can identify where a KomBea software solution may help you with the quality & compliance challenges your contact center faces.

Contact Us Today