Quality & Compliance Solutions

KomBea software solutions enable contact centers to achieve 100% compliance while increasing agent productivity and improving the customer experience.

SoftCall The most advanced softphone ever:
Call Forwarding
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Voicemail Indicator
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Custom Hold Music
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Intelligent Conference Calling
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Enhanced Call Center Conferencing | Managed Warm Transfer
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Call Queue Display or LCD Replicator
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OnDemand Call Recording(s)
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Audio Clip Recording
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Speech to Text Transcription
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Enhanced Caller ID/Spam Detection
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Click to Call
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Call Tagging
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Voicemail to Text Pane (Display)
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Keyword Spotting/Call Tagging ASR
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Customized Buttons (per process/user/organization)
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Call scripting (In App)
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ExactCall Includes all SoftCall features plus:
Pre-Recorded Audio for Disclosures
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Disclosure Delivery via Email
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Disclosure Delivery via SMS
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Disclosure Delivery (TTS)
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Pre-Recorded Audio Using Agents Own Voice
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SMS Messaging
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Email Messaging
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SecureCall Includes all SoftCall and ExactCall features plus:
Credit Card Collection (PCI Scope Elimination) via DTMF, SMS, Email
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Secure Data Collection (SSN, SoFi, Accoutn #, Etc.)
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Reports/Compelling Evidence
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Secure Data Delivery
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API Access
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ProtoCall Lite Includes all SoftCall, ExactCall and SecureCall features plus:
Pre-Recorded Audio using Agents Own Voice
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Preview Dialer Functionality
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ProtoCall Includes all SoftCall, ExactCall, SecureCall and ProtoCall Lite features plus:
Call Scripting (In App)
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End to End Call Scripting and Automation (Full Soundboard Suite)
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KeyBoard Hotkeys
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Full Soundboard Administration Suite
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Download A Solution Comparison Table PDF

Solution Comparison Table Download PDF

How can we help you?

Let us learn about your company. We can identify where a KomBea software solution may help you with the quality & compliance challenges your contact center faces.

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