Why KomBea?

Founded in 2001 and headquartered in the heart of Silicon Slopes, KomBea develops contact center technology aimed at enhancing and perfecting agent-customer phone interactions. Call center agents around the globe use KomBea technology on millions of calls every month.

Agents

(Filipino team members at a KomBea party.)

 


 
 

Filipino Team

Marlon
Shierlyn
Gino
Kenneth
Emil
Jessica
Ron
Ethan
John
Christian
Raffy
Louie
Louis
Anabella
Bernie
Chris
Diana Leah
Dinaviet
Fhamela
Joan
Judy Ann
Kit
Kristy Anne
Larry
Marvie
Rain
Rhica Rose
Ruffa
Sundae

 
 

US Team

Vickie
Jon
Nathan
Peter
Josh
Michael
AJ
Jake
Gene
Jared
Kai

 
 

Corporate Leadership

Art Coombs Founder and CEO of KomBea.
Art Coombs LinkedIn

Art Coombs   |   Founder & CEO

Art has over 25 years of experience with a number of global firms and their contact/BPO centers worldwide. Before heading up KomBea, Art served as the EVP, Business Development/Strategic Initiatives for ICICI OneSource (now FirstSource), one of India’s largest BPO/Contact Center outsourcers. Previously, Art was CEO and founder of Echopass Corporation, which built the world’s premier contact center hosting environment.

Art is also a widely published author of methodologies for BPO/contact centers, outsourcing, and technical support, and speaks regularly at contact center support conferences.​

Art has more than 25 years of experience as a global Business Process Outsourcing (BPO) industry executive.

Ronnie Johansen Founder and SVP Operations of KomBea.

Ronnie Johansen   |   Founder & SVP Operations

Before co-founding KomBea, Ronnie served as the Director of Contact Center Solutions at Intuit Corporation, where he played a key role in defining and driving the company’s contact-center technologies. Previously, Ronnie has served as Vice President of Operations for Sento, Director of Customer Service for Novell, Inc. in the Netherlands, and Director of Software Internationalization at WordPerfect Corporation. Over the years he has seen companies operate inefficiently and lose millions to credit card fraud. He is continually implementing KomBea solutions that remove these problems from contact centers around the world.

Ronnie has more than 25 years of experience working with progressive companies in the software and contact center industries.

Dave Peachey Founder and CTO of KomBea.

Dave Peachey   |   Founder & CTO

Before joining KomBea, Dave served as VP of Engineering at UpWind Solutions, where he led the development teams in creating tools for creating improved operational performance of large wind farms. Dave also served several executive positions at Invensys Controls, and as VP Engineering at Unity Systems, and was a key developer in the creation of the original PhoneMail voice mail system at ROLM Corporation. Dave has brought an enhanced level of design and engineering to KomBea that enables solutions that are uniquely competitive within the contact center space.

Dave brings more than 25 years of experience developing software and grooming world-class software engineers.

Erik Blomquist, VP Business Development for KomBea.

Erik Blomquist   |   VP, Business Development

Erik is a seasoned Business Development professional who identifies customer needs and brings valuable solutions to the customer. He is skilled at using existing products and custom built solutions and services to deliver one of a kind solutions.

Erik started his career as an Analyst for Novell Inc, went on to become a product and market analyst for Sprint. and a Sr. Director for Certiport, Inc, where he managed the International Business and International Channel/Partner Programs. He has extensive experience in Data Storage, Online Document Transactions and Data Security Technologies, and has served on the Board of Directors for several companies and National Associations.

Erik brings more than 20 years of experience developing businesses in the contact center industry.

Corporate History

KomBea’s management team has collectively managed tens of thousands of call center agents across the globe, over several decades. They are committed to the highest quality experience on every call. They strive for Net Promoter, C-SAT scores and sales metrics that make other call centers envious. Their objective has always been to make their companies and clients insanely successful.

Through decades of management experience, it has become clear to them that you can implement a process for everything, but without the right software tools, you cannot implement a process that will help an agent say the right thing, at the right time with the right tone, every day on every call. The company motto is, “when agents are your process, you have no process.” At least not a replicable one.

Legal disclosures and compliance statements are difficult to measure and enforce. If any call center tells you that their compliance with live agents is consistently above 93%, you are being deceived!! Even if you have an army of quality and compliance specialists, agents will eventually paraphrase, omit, mumble, speak too fast, and leave out (intentionally or unintentionally) critical pieces of the disclosure.

Because of these challenges, KomBea has built software tools that ensure quality, compliance, security, and continuous process improvement. Unique proprietary tools that combine human intelligence and intuition with the accuracy, consistency, and measurability of technology.

KomBea sells its tools to marquee clients who use them internally as well as leveraging them in its own call centers, thereby allowing clients the benefit of these tools combined with labor arbitrage at offshore facilities.

Mission – To Improve Lives

We are successful when our employees, partners, customers, and the communities we work and live in are better because of us. As we prosper, we will make lives and the world around us a better place.

 

Values

We strive to practice these values every day:
 
1. Reliability
 
2. Hard Work
 
3. Ownership
 
4. Service
 
5. Kindness
 
 

Principles

We use these principles to guide us every day:
 
1. Ensure the fiscal, legal, and ethical foundation of the company is solid.
 
2. Everyone is a student, teacher, and leader.
 
3. Make a caller, customer, partner or co-worker smile at least once a day.
 
4. Understand that we work to live, not live to work.
 
5. Excuses do not change results. Take ownership for your mistakes. Each of us will make them.

 

Vision – To Be the Best

We will be the employer of choice in our industry and our communities. We will give those that live our values the platform, training, encouragement and validation for personal and professional growth. Our work will be productive, meaningful, and enjoyable. We are a place where employees want to work.

 
 
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How can we help you?

Let us learn about your company. We can identify where a KomBea solution may help you with the largest challenges your call center faces.

Contact Us Today