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4 Reasons Why Summarization Improves the Customer Experience 4 Reasons Why Summarization Improves the Customer Experience

Why Summarization? As any strong call center agent knows, there are many things that ...

4 Reasons Why Summarization Improves the Customer Experience | June 22
New KomBea Website Design & Structure New KomBea Website Design & Structure

Welcome to the new KomBea Website. We have restructured our online experience to b ...

New KomBea Website Design & Structure | June 21
Business Process Outsourcing Growth Trends – 2019 BPO Business Process Outsourcing Growth Trends – 2019 BPO

How will developments in the outsourcing market, impact this years growth? Read Time: ...

Business Process Outsourcing Growth Trends - 2019 BPO | June 20
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Not-So-Friendly Fraud

Friendly Fraud The FBI listed “friendly fraud” as one of the top threats to card-not-present commerce. The credit card industry estimates that, in 2013, friendly fraud accounted for more than $40 billion in losses. As consumers continue to increase spending over the phone and Internet, the problem continues to rise. From 2011 – 2014, friendly […]

SMS: A Secure and Smart Solution for Call Centers

Short Message Service – SMS SMS has made it quicker and easier for customers to make remote payments to customer service and contact centers. However, while customers may appreciate how simple and efficient it is to make a payment this way, what they may not realize is how safe and secure of an option it […]

Contact Center Software You Need to Adopt for Your Travel Business

Travel Business Contact Center Software Solutions As is the case with all industries, the customer service and contact center functions only get more technical with each passing year. For the average your travel business’s contact center leader who deals with varying types of customers and claims on a daily basis, it can be challenging to […]

Keeping Call Center Agents from Causing Legal Liabilities and Undermining Relationships

Legal Liabilities Legal disclosures are everywhere—almost to the point of ad nauseam. They are found in everything from prescription drug ads that feature absurdly long lists of side effects to the obvious, “This hot coffee is HOT.” Such marketing-based disclosures become practically invisible. But when it comes to delivering legal disclosures, there is danger in […]