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4 Reasons Why Summarization Improves the Customer Experience 4 Reasons Why Summarization Improves the Customer Experience

Why Summarization? As any strong call center agent knows, th ...

4 Reasons Why Summarization Improves the Customer Experience | June 22
New KomBea Website Design & Structure New KomBea Website Design & Structure

Welcome to the new KomBea Website. We have restructured o ...

New KomBea Website Design & Structure | June 21
Business Process Outsourcing Growth Trends – 2019 BPO Business Process Outsourcing Growth Trends – 2019 BPO

How will developments in the outsourcing market, impact this ...

Business Process Outsourcing Growth Trends - 2019 BPO | June 20
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New KomBea Website Design & Structure

Welcome to the new KomBea Website. We have restructured our online experience to be mobile friendly and divided the content into four major categories based on your needs; Services – For companies needing all in one contact center solutions including staff, technology, telephony and software. Software – For companies that need custom software for process […]

Business Process Outsourcing Growth Trends – 2019 BPO

How will developments in the outsourcing market, impact this years growth? Read Time: Five Minutes BPO Growth Trends Is Business Process Outsourcing on the rise, or on its way out? The new data coming in on the predicted future of BPO shows massive growth. With the understanding of the internet’s impact on global business, early […]

9 Call Handling Best Practices for Travel Call Centers

Travel Call Center Agents vs Travelers Within the travel industry, contact centers can solve many of the problems callers experience. As would-be travelers set out to find relaxation and calm, many end up more stressed than they would have been had they simply stayed home. This stress can come as a result of the travel […]

How to Make Customer Interactions More Efficient and Secure

Secure Measures When we think of “secure measures,” the concern that often comes to mind first is the gatekeeping mechanisms which naturally take more time to complete. While everyone wants tight security protocols, especially when it comes to credit card details or social security numbers, we are also a time-strapped population.  Whenever we can save […]

4 Reasons Why Summarization Improves the Customer Experience

Why Summarization? As any strong call center agent knows, there are many things that can be done in order to improve the caller experience. You can minimize hold times. You can ensure that you give the caller the answers they’re calling about. You can provide the friendliest of services. All of these have proven effective […]

3 Ways to Make Contact Center Disclosures More Fun

Contact Center Disclosures The dreaded disclosure information… you hate hearing it, your agents hate reciting it, and, honestly, your customers are not remembering it. It’s a challenge to make this pesky, yet crucial information interesting and engaging to your customers, but, at the end of the day, they have to hear it regardless. In some […]

Card Not Present – Industry Problems & Solutions

Card Not Present Industries Industries including retail, software, e-commerce and many more, all have one thing in common: they all take payments online, over the phone or via a call center employee. And as we are all aware, this brings a host of unique problems, from fraud and security breaching to time-efficiency. Customer confidence is […]

Protected Information: A Right, Not a Privilege

Protected Information You may ask yourself, “In this day and age, why is protecting my personal information so important when there is already so much of it floating around?” You bank online, you pay for things online or over the phone daily and you maintain multiple online social media profiles — protecting yourself seems nearly […]

Not-So-Friendly Fraud

Friendly Fraud The FBI listed “friendly fraud” as one of the top threats to card-not-present commerce. The credit card industry estimates that, in 2013, friendly fraud accounted for more than $40 billion in losses. As consumers continue to increase spending over the phone and Internet, the problem continues to rise. From 2011 – 2014, friendly […]

SMS: A Secure and Smart Solution for Call Centers

Short Message Service – SMS SMS has made it quicker and easier for customers to make remote payments to customer service and contact centers. However, while customers may appreciate how simple and efficient it is to make a payment this way, what they may not realize is how safe and secure of an option it […]