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New KomBea Website Design & Structure New KomBea Website Design & Structure

Welcome to the new KomBea Website. We have restructured o ...

New KomBea Website Design & Structure | June 21
Business Process Outsourcing Growth Trends – 2019 BPO Business Process Outsourcing Growth Trends – 2019 BPO

How will developments in the outsourcing market, impact this ...

Business Process Outsourcing Growth Trends - 2019 BPO | June 20
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New KomBea Website Design & Structure

Welcome to the new KomBea Website. We have restructured our online experience to be mobile friendly and divided the content into four major categories based on your needs; Services – For companies needing all in one contact center solutions including staff, technology, telephony and software. Software – For companies that need custom software for process […]

Business Process Outsourcing Growth Trends – 2019 BPO

How will developments in the outsourcing market, impact this years growth? Read Time: Five Minutes BPO Growth Trends Is Business Process Outsourcing on the rise, or on its way out? The new data coming in on the predicted future of BPO shows massive growth. With the understanding of the internet’s impact on global business, early […]

How to Make Customer Interactions More Efficient and Secure

Secure Measures When we think of “secure measures,” the concern that often comes to mind first is the gatekeeping mechanisms which naturally take more time to complete. While everyone wants tight security protocols, especially when it comes to credit card details or social security numbers, we are also a time-strapped population.  Whenever we can save […]

Keeping Call Center Agents from Causing Legal Liabilities and Undermining Relationships

Make sure that legal disclosures are delivered clearly, accurately, optimally and at the right time, every time. Legal disclosures are everywhere—almost to the point of ad nauseam. They are found in everything from prescription drug ads that feature absurdly long lists of side effects to the obvious, “This hot coffee is HOT.” Such marketing-based disclosures […]

Not-So-Friendly Fraud

Friendly Fraud The FBI listed “friendly fraud” as one of the top threats to card-not-present commerce. The credit card industry estimates that, in 2013, friendly fraud accounted for more than $40 billion in losses. As consumers continue to increase spending over the phone and Internet, the problem continues to rise. From 2011 – 2014, friendly […]