News / Social

Customer Loyalty While customer loyalty should always be top-of-mind during any contact center interactions, empowering customers probably isn’t always the end goal. Today’s contact center agents, however, should strive to empower and educate customers to build a strong, loyal relationship. In reality, customers rely heavily on contact centers to keep their personal data safe and […]

What is PCI Compliant? In 2006, the Payment Card Industry Security Standards Council created a set of guidelines, standards, and regulations to protect transmitted customer information. For contact centers, “PCI Compliant” meant stricter regulations on how customer information is handled – specifically credit card data. The PCI DSS (Payment Card Industry Data Security Standard) was […]

Why is Educating Customers Important? While customers should always be top-of-mind during contact center interactions, empowering them isn’t always the end goal. Contact center agents should, however, strive to educate customers in order to build a strong, loyal relationship. Customers rely heavily on contact centers to keep their personal data secure. Most customers don’t think […]

Travel Call Center Agents vs Travelers Within the travel industry, contact centers can solve many of the problems callers experience. As would-be travelers set out to find relaxation and calm, many end up more stressed than they would have been had they simply stayed home. This stress can come as a result of the travel […]

Secure Measures When we think of “secure measures,” the concern that often comes to mind first is the gatekeeping mechanisms which naturally take more time to complete. While everyone wants tight security protocols, especially when it comes to credit card details or social security numbers, we are also a time-strapped population.  Whenever we can save […]