HIPAA Compliance – Health Insurance Portability and Accountability Act

You cannot work in a customer service department or contact center in the healthcare industry without being aware of the laundry list of legal restrictions. With all the restrictions that agents must abide by, it can be confusing to know why exactly each rule exists.

To understand the The Ins and Outs of HIPAA and PCI DSS Compliance, read the Featured Article here.

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