Featured Articles

Process Perfection Process Perfection

Why Process Perfection? All businesses want to improve, whether that is lowering cost ...

Process Perfection | September 6
KomBea’s SecureCall Stops Significant Credit Card Fraud at its Source KomBea’s SecureCall Stops Significant Credit Card Fraud at its Source

For Immediate Release – Stop Credit Card Fraud KomBea SecureCall greatly reduce ...

KomBea’s SecureCall Stops Significant Credit Card Fraud at its Source | August 28
4 Reasons Why Summarization Improves the Customer Experience 4 Reasons Why Summarization Improves the Customer Experience

Why Summarization? As any strong call center agent knows, there are many things that ...

4 Reasons Why Summarization Improves the Customer Experience | June 22
New KomBea Website Design & Structure New KomBea Website Design & Structure

Welcome to the new KomBea Website. We have restructured our online experience to b ...

New KomBea Website Design & Structure | June 21
Business Process Outsourcing Growth Trends – 2019 BPO Business Process Outsourcing Growth Trends – 2019 BPO

How will developments in the outsourcing market, impact this year’s growth? BP ...

Business Process Outsourcing Growth Trends - 2019 BPO | June 20
Industry
KomBea
Press
Blog
Thoughts
Customers

Increasing Your Customers’ Trust in Online Shopping

Online Shopping With so many online shopping options to choose from, consumers are becoming more wary of who they give their banking information. Due to the increase in scam sites and fake online retailers, it has become more challenging for consumers to tell the difference between legitimate and illegitimate sites. Some customers may have given […]

More >>

Card Not Present – Industry Problems & Solutions

Card Not Present Industries Industries including retail, software, e-commerce and many more, all have one thing in common: they all take payments online, over the phone or via a call center employee. And as we are all aware, this brings a host of unique problems, from fraud and security breaching to time-efficiency. Customer confidence is […]

More >>

Protected Information: A Right, Not a Privilege

Protected Information You may ask yourself, “In this day and age, why is protecting my personal information so important when there is already so much of it floating around?” You bank online, you pay for things online or over the phone daily and you maintain multiple online social media profiles — protecting yourself seems nearly […]

More >>

Not-So-Friendly Fraud

Friendly Fraud The FBI listed “friendly fraud” as one of the top threats to card-not-present commerce. The credit card industry estimates that, in 2013, friendly fraud accounted for more than $40 billion in losses. As consumers continue to increase spending over the phone and Internet, the problem continues to rise. From 2011 – 2014, friendly […]

More >>

SMS: A Secure and Smart Solution for Call Centers

Short Message Service – SMS SMS has made it quicker and easier for customers to make remote payments to customer service and contact centers. However, while customers may appreciate how simple and efficient it is to make a payment this way, what they may not realize is how safe and secure of an option it […]

More >>

Contact Center Software You Need to Adopt for Your Travel Business

Travel Business Contact Center Software Solutions As is the case with all industries, the customer service and contact center functions only get more technical with each passing year. For the average your travel business’s contact center leader who deals with varying types of customers and claims on a daily basis, it can be challenging to […]

More >>

Keeping Call Center Agents from Causing Legal Liabilities and Undermining Relationships

Legal Liabilities Legal disclosures are everywhere—almost to the point of ad nauseam. They are found in everything from prescription drug ads that feature absurdly long lists of side effects to the obvious, “This hot coffee is HOT.” Such marketing-based disclosures become practically invisible. But when it comes to delivering legal disclosures, there is danger in […]

More >>