News / Social

Online Shopping With so many online shopping options to choose from, consumers are becoming more wary of who they give their banking information. Due to the increase in scam sites and fake online retailers, it has become more challenging for consumers to tell the difference between legitimate and illegitimate sites. Some customers may have given […]

Card Not Present Industries Industries including retail, software, e-commerce and many more, all have one thing in common: they all take payments online, over the phone or via a call center employee. And as we are all aware, this brings a host of unique problems, from fraud and security breaching to time-efficiency. Customer confidence is […]

Protected Information You may ask yourself, “In this day and age, why is protecting my personal information so important when there is already so much of it floating around?” You bank online, you pay for things online or over the phone daily and you maintain multiple online social media profiles — protecting yourself seems nearly […]

Friendly Fraud The FBI listed “friendly fraud” as one of the top threats to card-not-present commerce. The credit card industry estimates that, in 2013, friendly fraud accounted for more than $40 billion in losses. As consumers continue to increase spending over the phone and Internet, the problem continues to rise. From 2011 – 2014, friendly […]

Short Message Service – SMS SMS has made it quicker and easier for customers to make remote payments to customer service and contact centers. However, while customers may appreciate how simple and efficient it is to make a payment this way, what they may not realize is how safe and secure of an option it […]

Travel Business Contact Center Software Solutions As is the case with all industries, the customer service and contact center functions only get more technical with each passing year. For the average your travel business’s contact center leader who deals with varying types of customers and claims on a daily basis, it can be challenging to […]