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Process Perfection Process Perfection

Why Process Perfection? All businesses want to improve, whether that is lowering cost ...

Process Perfection | September 6
KomBea’s SecureCall Stops Significant Credit Card Fraud at its Source KomBea’s SecureCall Stops Significant Credit Card Fraud at its Source

For Immediate Release – Stop Credit Card Fraud KomBea SecureCall greatly reduce ...

KomBea’s SecureCall Stops Significant Credit Card Fraud at its Source | August 28
4 Reasons Why Summarization Improves the Customer Experience 4 Reasons Why Summarization Improves the Customer Experience

Why Summarization? As any strong call center agent knows, there are many things that ...

4 Reasons Why Summarization Improves the Customer Experience | June 22
New KomBea Website Design & Structure New KomBea Website Design & Structure

Welcome to the new KomBea Website. We have restructured our online experience to b ...

New KomBea Website Design & Structure | June 21
Business Process Outsourcing Growth Trends – 2019 BPO Business Process Outsourcing Growth Trends – 2019 BPO

How will developments in the outsourcing market, impact this year’s growth? BP ...

Business Process Outsourcing Growth Trends - 2019 BPO | June 20
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New KomBea Website Design & Structure

Welcome to the new KomBea Website. We have restructured our online experience to be mobile friendly and divided the content into four major categories based on your needs; Services – For companies needing all in one contact center solutions including staff, technology, telephony and software. Software – For companies that need custom software for process […]

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Business Process Outsourcing Growth Trends – 2019 BPO

How will developments in the outsourcing market, impact this year’s growth? BPO Growth Trends Is Business Process Outsourcing on the rise, or on its way out? The new data coming in on the predicted future of BPO shows massive growth. With the understanding of the internet’s impact on global business, early adopters capitalized on new […]

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Empowering Your Customer and the Impact on Customer Loyalty

Customer Loyalty While customer loyalty should always be top-of-mind during any contact center interactions, empowering customers probably isn’t always the end goal. Today’s contact center agents, however, should strive to empower and educate customers to build a strong, loyal relationship. In reality, customers rely heavily on contact centers to keep their personal data safe and […]

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Process Perfection

Why Process Perfection? All businesses want to improve, whether that is lowering costs, increasing profits, or improving customer satisfaction. Business owners, managers, and stakeholders should all want to achieve the best possible results that are obtainable. With so many moving parts and the unknown variables of business, perfection is more of a goal of the […]

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KomBea’s SecureCall Stops Significant Credit Card Fraud at its Source

For Immediate Release – Stop Credit Card Fraud KomBea SecureCall greatly reduces, and in many cases eliminates PCI Scope, saving time and money. KomBea recently announced its launch of a solution to immediately stop credit card fraud and identity theft at companies accepting sensitive information over the phone, which have historically been high-opportunity targets for […]

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Here’s How to Ensure Your Contact Center is PCI Compliant

What is PCI Compliant? In 2006, the Payment Card Industry Security Standards Council created a set of guidelines, standards, and regulations to protect transmitted customer information. For contact centers, “PCI Compliant” meant stricter regulations on how customer information is handled – specifically credit card data. The PCI DSS (Payment Card Industry Data Security Standard) was […]

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Educating Customers and the Impact on Loyalty

Why is Educating Customers Important? While customers should always be top-of-mind during contact center interactions, empowering them isn’t always the end goal. Contact center agents should, however, strive to educate customers in order to build a strong, loyal relationship. Customers rely heavily on contact centers to keep their personal data secure. Most customers don’t think […]

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The Ins and Outs of HIPAA and PCI DSS Compliance

HIPAA Compliance – Health Insurance Portability and Accountability Act You cannot work in a customer service department or contact center in the healthcare industry without being aware of the laundry list of legal restrictions. With all the restrictions that agents must abide by, it can be confusing to know why exactly each rule exists. To […]

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4 Ways to Facilitate PCI DSS Compliance in the Contact Center

PCI DSS Compliance and Contact Center Violations Noncompliance can be very costly to an organization that puts its customers’ payment information at risk, with penalties ranging from $5,000 to $500,000 coming from the banks or the credit card institutions. There is also the significant risk to an organization’s reputation. To understand the 4 Ways to […]

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9 Call Handling Best Practices for Travel Call Centers

Travel Call Center Agents vs Travelers Within the travel industry, contact centers can solve many of the problems callers experience. As would-be travelers set out to find relaxation and calm, many end up more stressed than they would have been had they simply stayed home. This stress can come as a result of the travel […]

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How to Make Customer Interactions More Efficient and Secure

Secure Measures When we think of “secure measures,” the concern that often comes to mind first is the gatekeeping mechanisms which naturally take more time to complete. While everyone wants tight security protocols, especially when it comes to credit card details or social security numbers, we are also a time-strapped population.  Whenever we can save […]

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4 Reasons Why Summarization Improves the Customer Experience

Why Summarization? As any strong call center agent knows, there are many things that can be done in order to improve the caller experience. You can minimize hold times. You can ensure that you give the caller the answers they’re calling about. You can provide the friendliest of services. All of these have proven effective […]

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