KomBea Products
A Leading Provider of Agent-Assisted Automation Technology
KomBea technologies measure and improve the performance of your live agents, driving sustained performance in compliance, security, and other critical call-center measures.
ExactCall
All agents giving the same information — the right information — on every call. |
ProtoCall
ProtoCall has all the features of ExactCall, SecureCall, and ReCall — plus much more. |
What Managers Say:
With ProtoCall, I feel like a strategic partner in building and improving the process. Before I felt like I was fishing, not knowing what I was going to hear and how I was going to give feedback to the agent.
SecureCall has been a game changer for us. Our agents never see the customers' private information, but they can still handle the calls as they did before.
What Agents Say:
My compliance score was around 88% when I started, but after seeing the reports I decided to get some additional training. I was at 99% by the end of the second day and my performance has never slipped back.
I hated having to recite all of the disclosures. ExactCall has helped me to be more relaxed and I don't want to go back to manually giving credit limit increases and lost/stolen card balance transfer disclosures. Don't take it away.
