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Overview
KomBea ProtoCall
Administrator
Agent
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KomBea ReCall
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The Need
Call centers need to view and store recordings of phone calls. These audio or full screen-capture recordings are used for liability protection, a tool to help agents improve, or both.
Problems with Leading Providers
Leading call-recording products require network and PBX integration involving heavy professional services. They use proprietary file formats that make it impossible to share recordings with people not licensed and trained on the system. They are also very expensive to implement and maintain. These challenges make call recording unfeasible for many call centers—especially for those with fewer than 100 seats.
Solution
KomBea ReCall offers an easy, open, and low-cost solution for call centers of all sizes, providing 100% call recording with full screen capture.
- EASY
- No PBX integration or network upgrades
- 100% call recording with full screen capture
- Indexing, retrieval, and view
- Minimal IT administration
- OPEN
- Analog, Digital and VoIP compatible
- Traditional phone or PC-based phone with USB headset
- Standard WMV format with optional encryption
- LOW COST
- $279 per seat TOTAL COST
- No added costs for servers, ports, integration, add-on features, etc.
- No minimum seat requirements
You set the quality based on your requirements and storage capacity - see for yourself!
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