About Us
Redefining what it means to be a world-class call center
KomBea was incorporated in 2003. With decades of combined call center operational experience,
our founders discovered what works - and what doesn't - from the inside out. We also know
that what constitutes "world-class" in the call center industry generally lacks
process rigor, is more expensive than it needs to be and is not always the best experience
for customers and agents.
The name KomBea is from the Spanish word cambiar which means "to change." That name
was chosen because we intend to change this industry.
Vision: KomBea will redefine what it means to be world-class and our agent-assisted automation technology will be employed in most every major call center in the world by 2015.
- We will make the lives of the millions of agents who work in call centers around the world easier and their work more enjoyable.
- We will improve the experience for the billions of customers who call into call centers each year.
- We will dramatically increase the revenue and lower the costs of every center that deploys our solution.
